Conflict Resolution

Conflict Resolution is a course designed to teach the student how to better manage conflict by examining different types of conflict and what causes them, the role of communication in conflict, and the process of conflict resolution. Conflict may be destructive if left uncontrolled but should not necessarily be perceived as causing negative things to happen. Conflict can be viewed positively as an opportunity for learning, and understanding the differences that exist among us. Constructive outcomes may be reached through an effective implementation of conflict resolution skills.

The course format is a two (2) day offering finishing with an exam after lunch on Day 2. Instruction begins at 9:00 am each day, unless the instructor requests otherwise. Lunch, snacks and drinks will be provided each day. Registration begins at 8:30 on Day 1.
Any questions about course registration or content should be directed to Scott Harris,, or to Amy Johnson,


Venue Website:

700 Town Center Drive, James & Warwick Rooms, Newport News, Virginia, 23606, United States


CityCenter is a mixed use retail/business area. Parking is available in the parking garage for City Center Conference Facility: Merchants Walk Parking Garage – Level three and above.

Class will be held at Fountain Plaza II in CityCenter, 700 Town Center Drive, Newport News, Virginia, 23606 – conference rooms are on the main floor of the facility. Click here for a map of the center.


  • Conflict Resolution
    April 24, 2018 - April 25, 2018
    9:00 am - 5:00 pm

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